Session Offerings
Click on the course title for a detailed description. Or click here to download a PDF
In Your Defense
1 hour – You just received notice that someone has filed an ethics complaint or arbitration request against you and/or one of your agents. What do you do? Do you know what to expect? What does that even mean? Leigh York is one of the leading NAR Professional Standards experts. She’s going to tell you what to do, how to prepare, what to expect, and How the Volunteers are Trained to Think when serving on those panels.
Professional Standards Enforcement Training
4 or 6 hours – REALTORS police their own, but how? This course is all about the procedure of enforcement for NAR’s Code of Ethics. How to file a complaint and what happens next, what does a Grievance Tribunal/Panel really do, Ombudsman, Mediation, Citations, what happens with a Hearing Panel or Arbitration Panel, Appeals and final decisions are all covered in this detailed training.
At Home With Diversity
At Home With Diversity is an educational experience designed to present a picture of the changing face of the real estate industry. More importantly, the class teaches REALTORS® how to work effectively with—and within—a rapidly changing multicultural market. Diversifying your clientele means learning the practical skills and tools to expand business and effectively service all cultural groups. This certification addresses issues of diversity, fair housing, and cultural differences. The course teaches you to transact business in culturally competent ways.
It’s Not Just Who You Know
1 hour Panel Presentation – Many members believe that getting involved in leadership depends solely on who they know. This discussion will introduce leadership traits and drivers while focusing on the tasks and attitudes that get you noticed. Attendees can ask questions of panelists that give them specific things they should do to move up the REALTOR leadership ladder.
Matchmaker or Deal-Breaker?
2 hours - The market has shifted…a little. Buyers have leverage but how do you recognize it and use it to their advantage when representing them? In this session, you will learn how to spot buyer leverage and seller needs. Represent your buyer in a way that gives them true value and accomplishes their goals.
Aces & Eights
1 or 2 hours – When it comes to negotiating, what are you holding in your hand? Your cards should include understanding the psychology of it all and identifying what is truly important to both sides. Get your ego out of the way and learn your poker face. A lack of these skills will lose the game for you and the client. Your client draws a winning hand while you maintain good faith and integrity.
Ombudsman Training
3 hours (or 1 hour update) – This course can include setting up your Ombudsman program and will train your volunteers. Ombudsman services are less formal than traditional mediation and the rules for E&O coverage are slightly different. Not all mediators make good Ombudsmen and vice versa. This course will teach you the difference and provide basic and advanced skills for serving as an Ombudsman.
ABR—Accredited Buyer Representation
The overall goals of the ABR® Designation Course are to:
Prepare real estate professionals to thoroughly represent buyer-clients in real estate transactions and provide the quality of service and degree of fidelity to buyers that sellers have customarily enjoyed.
Offer ideas and methods for building a buyer-representation business.
Develop a self-customized tool for conducting a buyer counseling session.
Upon completing the two-day course and successfully passing the exam, you will have achieved ABR® candidate status, a three-year period during which you must fulfill the educational and experiential requirements to become an ABR® designee.
New Home Construction—ABR Elective
Solid increases in single-family starts, still historically low-interest rates, and high buyer demand point to healthy sales of new-home construction. This one-day course provides buyer’s representatives with the product knowledge and increased confidence to make new-home construction a win-win transaction for buyer-clients.
The New-Home Construction and Buyer Representation course counts as one REBAC elective course to be applied towards the ABR® designation.
Level the Field, Tip the Scales
3 hour – Meets NAR Code of Ethics Requirement – The Code establishes a level playing field for all consumers and REALTORS alike. If everyone follows the Code, how do we tip the scales in our clients’ favor? In this session we will dig into the Code but also professionalism and market forces that give you and your client the edge. We’ll all weigh in on what’s really happening out there!
What’s the Board Got to do With It?
2 hours - From MLS and Professional Standards enforcement all the way to our basic Membership Duties, the ‘buck stops’ at the local Board of Directors. As a member of the Board of Directors, do you know not only your role but how to exercise your fiduciary duty within the limits of the law and the Association’s errors and omissions insurance? This training is specific to those duties and how you can realistically and effectively serve your members.
Diversity, Equity & Inclusion: How to make it happen in your Association
90 minutes - DEI is a hot topic in REALTOR associations around the world. We’re beginning to grasp the value of it but how do we make it happen? In this session, Leigh will talk you through the steps and relationships you’ll need to achieve in order to embrace DEI in your Association’s culture.
*20-30 minute keynote also available.
Couple’s Therapy
2,3 or 6 hours - This is dispute resolution at its finest! Perfect for managers and brokers but also a great system for the agent on the street. This discussion takes skills you already have and puts them into a system that will make you the hero in every dispute. Help the parties determine their own, positive outcome without taking sides. They win, you win! (May also satisfy training requirements for Mediators and Ombudsmen.)
Mediation Training
4 or 6 hours – This course is based on NAR’s training for official REALTOR Mediators. Guests will learn how to formally mediate a dispute between parties.
Leadership Insights
3 or 6 hours – We’ll discuss some basics of strong leadership such as styles and drivers. We also include a panel of respected leaders in the area and have a moderated discussion between those leaders and the attendees. There are penetrating questions and scenarios built into the course but attendees will also be invited to ask questions.
SRS—Seller Representation Specialist
The premier credential in seller representation. It is designed to elevate your level of service and professional standards. Attendees will build knowledge of various resources and techniques to not only get the listing but to market and sell the listing all on terms designed to serve your clients' needs.
RENE Certification Course
The RENE Certification Course is an interactive experience to help negotiators elevate their game! The course examines all types of negotiation formats and methods so that today’s negotiators can play the game to win. A full spectrum of tips, tools, techniques and advantages will be provided so that negotiators can provide effective results for their client. RENE also includes a variety real-world negotiations to help students apply the power tools, techniques and tactics learned in the course. Understanding the tactics and techniques is one thing but learning how to recognize them being done and using them effectively requires practice. The exercises and field simulations provide the foundational experience and practice negotiators need to master so they can effectively advocate for their clients.
Ask Leigh about Texas-specific classes.
